The lifespan and performance of machinery and equipment are vital to the success of any manufacturing operation. And at Dixon Automatic Tool, we know how important it is for companies to uphold a commitment to long-lasting trustworthiness and reliability.
Recently, we received an inquiry from a customer seeking replacement parts for some of our older equipment. Among them were 11 Auto-fed drivers, originally put into service between the years of 1974 and 1994. Remarkably, the oldest of these drivers has been faithfully operating for 50 years, while the newest has been in service for 30 years.
This longevity is a testament to the powerful design and manufacturing quality of Dixon Automatic Tool equipment. Over the decades, these Auto-fed drivers have consistently generated value, demonstrating an impressive return on investment. Their ability to remain operational and productive for such an extended period underscores our devotion to enduring quality and performance.
Engineering Excellence: The Foundation of Longevity
So, what makes this level of equipment durability possible? It begins with our engineering philosophy. At Dixon Automatic Tool, every component is designed with quality as a primary focus. We take great care in selecting reliable materials, guaranteeing that our equipment can handle the demands of long-term use. Meticulous testing is also an integral part of our design process, as we put each product through evaluation to meet the highest standards before release.
In addition, we are devoted to continuous improvement. We regularly refine our designs based on real-world performance data and feedback from our customers, ensuring that each new version of our equipment is even more reliable and efficient than the last. This approach not only ensures the longevity of our products, but also provides our customers with a competitive edge, knowing that their machinery will stand up to the challenges of modern manufacturing.
Ongoing Support for Aging Equipment
As equipment ages, the need for reliable service and support becomes even more critical. Many of these Auto-fed drivers have been transferred between different facilities over the years. At Dixon, we believe that maintaining strong relationships with our customers is essential. We are dedicated to helping you keep your automation running smoothly, regardless of how long it’s been in service. Our team is always ready to assist with inquiries about replacement parts, whether for current models or older equipment that may require special attention.
Our Commitment to Long-Term Support
We understand that when you invest in Dixon equipment, you’re making a long-term commitment to quality and reliability. That’s why we maintain:
- Comprehensive documentation for legacy equipment
- An extensive inventory of replacement parts
- Technical expertise spanning decades of product evolution
- Dedicated support staff familiar with both current and historical models
The Power of Collaboration
We encourage our customers to reach out with their questions or requests for assistance. By providing photos and details about their equipment, customers can help us identify the specific parts needed to make sure we deliver the right solutions. This collaborative effort enables us to offer the most accurate information and the best possible service.
To guarantee the most efficient support:
- Share detailed photographs of your equipment
- Provide serial numbers, Factory Order Number, when available
- Describe any specific issues or concerns
- Document any recent maintenance or modifications
- Keep records of part numbers and previous orders
We take pride in our legacy and the trust our customers place in us. We stand ready to support you, whether your Auto-fed drivers have been in operation for decades or are among our more recent models.
Continuous Improvement & Customer Service
Dixon’s products are the result of years of design and development work focused on improving productivity through innovative parts handling solutions for automated assembly.
We are ISO 9001 certified, with a primary focus on meeting and exceeding customer requirements. The prolonged lifespan of our equipment is a testament to our devotion to crafting machinery that consistently provides reliability and value creation. Our customers can trust that an investment in Dixon Automatic Tool products is an investment in the long-term success of their manufacturing operations.
When choosing your automation partner, select one that prioritizes service and support — because we’re not just here to sell equipment; we’re here to guarantee that it keeps working for you.Contact us today to learn how we can help extend the life of your Dixon equipment or discuss upgrade options for your aging systems.